Service content

Performance Service-Guarantee

Telephone consultation, technical support, fault repair

Active Service-Quality

Telephone return visits, system inspections, technical training

Value-added service-experience

Spare parts service, on-site support, new replacement service

One-stop response

After the 400 call center accepts the problem, it will be assigned to professional engineers to track and handle it until the problem is closed.

Two comprehensive inspections

Key projects have no less than 2 comprehensive inspections every year to prevent system failures and enhance product value*

Level 3 response mechanism

First-line technical support + second-line technical experts + R&D team to ensure efficient and accurate failure resolution

Four worries-free guarantees

7*24 customer service hotline, technical support to respond quickly, timely repair faults, spare parts first*

Service Process

User report

Fault acceptance

Engineer troubleshooting and repairing

Problem closed

Satisfaction return visit